Linda R

To the director, head nurse, and all staff here, I have been a caregiver, off and on, for more than 20 years. I have worked privately and overseen the care of clients who have entered facilities. In the lockdown year, I hired on at a sister facility of yours just to be near one of my clients, as she had been as dear as a mother to me. First hand, I know that the care filters down best from top to bottom. A singular caregiver can struggle along, but when a facility is run with this kind of excellence, it shows on the faces of all the residents. The change in our family member since coming under your care is almost unbelievable. She transferred in under a 'few weeks' Hospice diagnosis, and needless to say, the time frame is now happily extended, all because of the unprecedented, cheerful, care. When the front desk girl will pause in her duties to assist a resident until a caregiver is free to step in, something is definitely going right!