Joanne M

Although my husband’s mother lived at Avista only a short time, we would highly recommend the staff and this facility. We were first given a tour of the facility (through Zoom) and Olivia (marketing) was thorough in addressing our initial concerns. This was important because we live out-of-state, so we couldn’t visit the facility first. Olivia was always available to address our concerns and help us through the intake process. When Mom arrived, she quickly acclimated into the facility and seemed to enjoy the activities. We were given 24/7 access to the nursing staff so we could check on how things were going. Later, when we did visit the facility, we found everyone to be warm and welcoming, ready to answer questions. Sadly, within 10 days, Mom was entered into hospice care, which was administered at Avista. The hospice nurse also commented that Mom was being treated well, being turned frequently to prevent pressure sores, and kept clean, etc. until her passing. Our time with Avista only encompassed a three-week period, but during this time, we felt that Mom received compassionate care and that she would have had a happy home at Avista had circumstances turned out differently.